Your Odoo system, looked after. So you don't have to.
Predictable monthly retainers covering bug fixes, security patches, performance work, and proactive monitoring. Your team focuses on the business; we keep the ERP healthy.
Three tiers, clear scope
No ambiguous retainers. Every plan has a written scope and a defined response SLA.
Essential
8 hrs / month- Bug fixes and configuration corrections
- Email support channel
- 48-hour response time
- Quarterly health check report
- Security patch notification
Best for stable, low-change Odoo instances that need a reliable backstop.
Professional
20 hrs / month- Everything in Essential
- Performance optimisation (slow queries, indexing)
- 8-hour response time
- Security patching applied
- Monthly system health report
- Minor custom module fixes
- Slack/Teams support channel
Best for growing businesses with active Odoo usage and custom modules.
Enterprise
Custom hours- Dedicated named engineer
- 2-hour response SLA
- Proactive monitoring with Grafana dashboard
- Unlimited minor changes and fixes
- Weekly check-in call
- Emergency out-of-hours cover
- Priority queue for new development
Best for mission-critical Odoo deployments where downtime has a direct revenue impact.
Covered vs. not covered — no surprises
Included in all plans:
- Security patches and Odoo point releases
- Custom module bug fixes
- Server monitoring and alerting
- Automated database backups
- Performance tuning (queries, caching, indexing)
- Configuration corrections
Not included (quoted separately):
- New feature development
- Infrastructure and cloud hosting costs
- Third-party service subscription fees
We see problems before you do
Sentry
Application errors captured in real time. Stack traces, affected users, and frequency. We get paged when error rates spike above normal.
Grafana
System metrics dashboards: CPU, memory, PostgreSQL query times, Odoo worker queue depth. Enterprise clients get read access to their own dashboard.
Uptime Monitoring
External uptime checks every 60 seconds from three regions. If your Odoo goes down, we know within a minute.
Automated Alerts
Thresholds on slow query count, disk usage, failed job rate, and login failures. Alerts route to our on-call engineer, not just a Slack channel nobody reads.
Start your project with Anvexis Stack
From discovery to deployment — we handle the complexity so you can focus on your business.